Built by an operator who designs systems that can't afford to fail.

I've always been fascinated by why some businesses stay ahead while others fall behind, even when they seem to be doing everything right.

A lot of the time, it's not about talent or effort. It's about whether the business adapts to how customers actually behave.

Seven years in strategic planning at Intel, working on systems where small breakdowns created multi-billion dollar problems.

Missed handoffs, slow follow-ups, and misalignment add up fast — at any scale.

Law firms run on first impressions and follow-through. A missed after-hours call or a slow callback can be the difference between a signed client and a lost case.

Convos is built to be the front desk that never sleeps, remembers returning callers, and hands off to your team only when it matters.

I don't set things up and walk away. I work closely with firms, watch how real callers interact, and tune the system over time so it actually moves the business forward.