How Convos compares to answering services, receptionists, and chatbots.

Neither, exactly. Convos is a productized AI intake and customer-context platform. It answers calls, texts, and web forms, qualifies each request using your approved script, warm-transfers urgent matters, books the next step, and organizes every conversation into one Central Hub. Traditional answering services take messages. Generic AI receptionists route calls. Convos does end-to-end intake plus the hub your team works from.

Convos is configured per firm — your script, disclosures, warm-transfer rules, and integrations. Pricing is a predictable monthly plan with included usage and published overage rates, starting at $900/mo with 300 voice minutes included. Smith.ai is a general-purpose receptionist with per-call pricing. Full side-by-side on the Smith.ai comparison page.

A traditional answering service takes a message and hands it off. Convos runs the full intake script, qualifies the case, handles Spanish natively, warm-transfers when it matters, books consults, and delivers a structured record (transcript, recording, summary, urgency, status, next step) to the Central Hub. Full breakdown on the AI vs traditional answering services page.

A web chatbot can only answer visitors who are already on your website. Convos answers the phone — where most first-time law-firm and service-business inquiries actually start — and covers texts and web forms in one system, in English and Spanish, with warm transfer to your staff.