Answer without gaps
English or Spanish intake for the calls your team cannot take.
A better-run immigration firm starts with your phones.
Stop letting cases slip through the cracks. Calls, texts, and intake in one place—with 24/7 AI answering for after-hours and overflow calls, so your team saves time and takes on more clients.
deepr convos/Record
Sample IntakeComplete Intake — Asylum Case
Scheduled Tuesday · 10:15 AM ET- Client name
- María Santos
- Location
- Miami, FL
- Contact
- (202) 555-0148
- maria.santos@example.com
Summary
Caller seeks a consultation about an asylum matter, prefers Spanish, and has an immigration notice available for attorney review.
- Matter
- Asylum
- Preferred language
- Spanish
- Documents
- Immigration notice available
- Deadline
- Attorney review needed
Next stepReview the notice before the scheduled consultation.
Sample data. Intake information only — suggested next steps are subject to staff review.
Capture the right facts
Case type, reported status, notices, and key dates for attorney review.
Keep every next step organized
Language preferences and requested documents stay with the record.
What Deepr captures
Keep the caller, the person the case concerns, and reported immigration dates distinct.
- Who is calling and who the case is for
- Relationship between the caller and that person
- Preferred language for the consultation and follow-up
- The matter as described by the caller
- Prior applications or filings the caller reports
- Notices or correspondence the caller says they received
- Reported immigration status and key notice or hearing dates
- Consent and recording disclosure, as configured for your firm
The call ends. The context stays.
Staff conversations and AI answering feed the same client record.
Staff calls and texts
From your firm’s number.
AI answering
When staff is unavailable.
One shared record
Summaries, documents, and next steps for staff review.
Staff calling and texting are available with Connect. Call intelligence applies when recording is enabled. See plans
Your workflow. Your team in control.
Firm-approved scripts, human review, and escalation based on your rules. Use Deepr after hours, during overflow, or on a schedule.
Recording is optional, with your approved disclosures when enabled. Deepr Convos does not give legal advice. Attorneys retain conflict checks and case decisions.
Sofia gives no eligibility opinions, immigration advice, or deadline guidance, and does not confirm any status. Everything captured is what the caller reported, marked for attorney review.
Trust & securityStart with after-hours calls.
Try the calls your team can’t take. Expand when ready.
- 01
Forward calls
- 02
Review intake
- 03
Expand coverage
Keep your number. Forwarding is available where supported; transferring your number is optional.
Immigration Law Intake questions
Does the intake work fully in Spanish?
Yes. Sofia detects the language and runs the entire intake in Spanish, then records the preferred language so staff follow up in the same language. Spanish intake is a per-minute add-on.
Will Sofia tell callers whether they qualify?
No. Sofia captures what the caller reports and books or queues the consultation. Eligibility and all legal advice stay with your attorneys.
What if a family member calls on someone's behalf?
Sofia records the caller, the person the case concerns, and their relationship, so the record and follow-up are attached to the right people.
Can it answer only outside office hours?
Yes. You can use after-hours and overflow coverage while keeping daytime calls with staff.
Are calls recorded?
Recording is optional and configured with your firm. Where enabled, calls are transcribed and summarised for staff review.