Discreet intake, after hours
Brief, firm-approved questions and the caller’s preferred contact method and time.
A better-run family law firm starts with your phones.
Stop letting cases slip through the cracks. Calls, texts, and intake in one place—with 24/7 AI answering for after-hours and overflow calls, so your team saves time and takes on more clients.
deepr convos/Record
Sample IntakeComplete Intake — Child Custody Matter
Scheduled Thursday · 11:00 AM ET- Client name
- Alicia Moreau
- Location
- Raleigh, NC
- Contact
- (919) 555-0164
- alicia.moreau@example.com
Summary
Caller asks about modifying a custody arrangement for two children and requests discreet contact: text first, no voicemail, and no calls during work hours.
- Matter
- Custody modification question
- Children
- Two, existing arrangement in place
- Contact preference
- Text first, no voicemail
- Callback note
- Avoid calls during work hours
Next stepText to confirm a safe time before the scheduled consultation.
Sample data. Intake information only — suggested next steps are subject to staff review.
A clear response to urgent calls
We configure Sofia to pause routine intake and direct callers reporting immediate danger to emergency services, following your firm’s approved script.
Careful handoffs to your team
Contact preferences, conflict-check details, and follow-up stay with the intake record.
What Deepr captures
Collect only the information your script requires, with safe contact preferences kept visible.
- Caller name and callback number
- Safe contact method and times
- Opposing party name for the conflict check
- Children involved, where your script includes them
- Reported matter type, including custody or protective-order context
- Whether a court case is already open
- Preferred language for follow-up
- Consent and recording disclosure, as configured for your firm
The call ends. The context stays.
Staff conversations and AI answering feed the same client record.
Staff calls and texts
From your firm’s number.
AI answering
When staff is unavailable.
One shared record
Summaries, documents, and next steps for staff review.
Staff calling and texting are available with Connect. Call intelligence applies when recording is enabled. See plans
Your workflow. Your team in control.
Firm-approved scripts, human review, and escalation based on your rules. Use Deepr after hours, during overflow, or on a schedule.
Recording is optional, with your approved disclosures when enabled. Deepr Convos does not give legal advice. Attorneys retain conflict checks and case decisions.
Sofia gives no advice on custody, support, protective measures or any deadline, and does not act as a crisis or emergency service. Your firm's escalation script controls how urgent calls are routed.
Trust & securityStart with after-hours calls.
Try the calls your team can’t take. Expand when ready.
- 01
Forward calls
- 02
Review intake
- 03
Expand coverage
Keep your number. Forwarding is available where supported; transferring your number is optional.
Family Law Intake questions
Is an AI intake appropriate for family law callers?
Sofia keeps the call short and respectful, collects only what your script asks for, and hands the sensitive conversation to your attorneys. You can use it for after-hours and overflow calls that would otherwise reach voicemail.
How does it support conflict checks?
Sofia captures the caller and opposing party names, and children where your script includes them, so staff can run the check before the firm commits to a consultation.
What happens with an urgent or distressed caller?
Scripts are configured with your firm to keep sensitive intake brief, avoid probing unnecessary details, and direct callers who report immediate danger to emergency services. Staff escalation follows your firm’s routing rules and availability. Sofia is not a crisis counselor or emergency service, does not assess danger, and does not give legal advice.
Can callers ask for a private callback?
Yes. Safe contact times and preferred method are recorded on the client record and staff follow-up uses them.
Are calls recorded?
Recording is optional and configured with your firm. Where enabled, calls are transcribed and summarised for staff review with your approved disclosure.