Product overview

    AI intake that answers, qualifies, books, and organizes every lead.

    Convos captures the first conversation and turns it into organized customer context. Calls, texts, and web forms — 24/7, English and Spanish — with transcripts, recordings, summaries, statuses, urgency, and next steps in one centralized hub.

    What Convos does

    The intake system, end to end.

    Convos is an AI intake and customer-context platform. It answers the phone, reads the web form, replies to the text — in the caller's language, at the moment they reach out — and runs your approved script. Then it structures what it heard into a usable record and hands the right context to the right person on your team.

    01

    Answer

    Inbound calls, web forms, and SMS route to Convos in English or Spanish, 24/7, with a natural voice and TCPA-aligned consent prompts.
    02

    Qualify

    Convos runs your firm's or business's approved script — practice-area or department-specific questions, disqualifiers, urgency flags, and language-aware branching. Urgent matters (arrest, injury, VIP visitor, tenant escalation) warm-transfer to a live person during business hours with intake context already captured.
    03

    Book

    Consultations, appointments, tenant handoffs, and callbacks are booked live on your calendar (Cal.com, Google Calendar) with confirmation SMS.
    04

    Organize

    Every conversation lands in the Central Hub: transcript, recording, structured summary, urgency, status, and next steps per contact. Automated SMS follow-up, appointment reminders, and re-engagement run from the same record — with human review by default on anything that matters.
    One conversation through the Hub

    Answer → Qualify → Book → Organize, on one record.

    Cconvos/ hubLive · today · 9:47 AM
    MG
    Maria González
    Inbound call · Spanish · 9:47 AM
    Transcript
    CallerHola, tuve un accidente de coche ayer. Necesito hablar con un abogado.
    ConvosLo siento mucho. ¿Está herida? ¿Alguien más resultó lastimado?
    CallerSí, tengo dolor de cuello. Fui al hospital anoche.
    ConvosTenemos disponibilidad hoy a las 2 pm. ¿Le funciona?
    Routed to
    PI intake · Consult booked 2:00 PM
    Outcome
    Transcript + summary in Hub · attorney notified

    One record: answered, qualified, booked, organized

    A workflow, not a chatbot

    One centralized hub for the whole team.

    The Convos Hub is where every captured conversation lives. Each contact has one timeline: calls, texts, bookings, transcripts, recordings, and notes — with status, urgency, and the next step already assigned. No hunting through voicemails, missed-call logs, or three different inboxes to reconstruct what happened.

    Staff open the Hub, see what's new, listen to the recording if they need to, and act. Managers see leak points: after-hours volume, Spanish-vs-English mix, drop-off in qualification, no-show rate, follow-up compliance.

    Trust & control

    Built for premium and demanding environments.

    Convos is designed for businesses where a bad first impression is expensive: law firms, hotels, luxury retail, property operators, and multi-tenant environments. Every deployment ships with AI disclosure, recording consent, human review on escalations, and clear scope limits — Convos captures intake and books appointments. It does not give legal, medical, or professional advice.

    Data is encrypted in transit and at rest. Customer conversations are handled according to our privacy policy, customer agreements, and vendor data-processing terms. Convos is not currently certified to SOC 2, HIPAA, ISO 27001, or PCI-DSS. See our privacy policy and subprocessors list for details.

    We don't use your conversations to train our own models. Conversations are processed by our AI infrastructure providers under commercial agreements.

    FAQ

    Product questions we get most.

    What does Convos actually do for a business?+
    Convos captures the first conversation — inbound calls, texts, and web forms — 24/7 in English and Spanish. It follows your approved script, qualifies the lead or visitor, books the consultation or appointment, and delivers a structured record with transcript, recording, summary, urgency, status, and next steps into one centralized hub.
    Who is Convos built for?+
    Convos is built first for law firms, and now extends to retail and multi-tenant shopping centers plus other high-intent service businesses. It fits operators who lose value when calls, texts, or forms go unanswered after hours or in the caller's preferred language.
    How is this different from a generic AI phone agent?+
    Convos is not a shell around a large language model. Every deployment runs a firm- or business-specific script with disclosures, qualification logic, escalation rules, warm-transfer routing, and a working hub where staff review transcripts and recordings and take next steps. Convos is an intake system, not a demo.
    Does Convos speak Spanish?+
    Yes. Convos answers in English or Spanish with automatic language detection, using native Latin-American Spanish rather than machine translation. Summaries are delivered in English for staff review by default.
    What is the centralized hub?+
    The Convos Hub is the single place your team reviews every captured conversation: transcript, recording, structured summary, urgency, status, next steps, and follow-up history — organized per contact and per matter or request.
    How fast can Convos launch for a new customer?+
    Launch scope depends on script complexity, calendars, routing, and integrations. Every deployment includes scoping, script configuration, calendar and routing setup, supervised test calls, and staff walkthrough before live traffic is routed.
    Is any of this legal advice?+
    No. Convos does not provide legal advice and does not create an attorney-client relationship. Attorneys and staff always retain conflict-checking, disclosures, case decisions, and escalation control.
    Next step

    See how Convos would handle your intake.

    A short walkthrough of the Hub and a real transcript. See if Convos is a fit — no obligation.