Answer without gaps
Injury callers can reach your intake script when after-hours calls route to Deepr.
A better-run personal injury firm starts with your phones.
Stop letting cases slip through the cracks. Calls, texts, and intake in one place—with 24/7 AI answering for after-hours and overflow calls, so your team saves time and takes on more clients.
deepr convos/Record
Sample IntakeComplete Intake — Auto Accident Injury
Scheduled Tuesday · 10:15 AM ET- Client name
- Daniel Whitfield
- Location
- Phoenix, AZ
- Contact
- (602) 555-0132
- daniel.whitfield@example.com
Summary
Caller reports a rear-end collision two days ago, was seen at urgent care, and requests a consultation about next steps. Police report number provided for attorney review.
- Incident
- Rear-end collision, reported two days ago
- Treatment
- Urgent care visit, follow-up pending
- Documents
- Police report number provided
- Contact preference
- Phone, weekday mornings
Next stepConfirm treatment details and the police report before the scheduled consultation.
Sample data. Intake information only — suggested next steps are subject to staff review.
Capture the right facts
Incident, treatment, and insurance details, reported in the caller’s words.
Keep every next step organized
Consultations, document requests, and staff follow-up stay connected.
What Deepr captures
Capture accident details promptly, without asking callers to retell the story.
- Date and location of the incident
- Mechanism of injury (auto, slip and fall, premises, other)
- Incident or police report number, if the caller has one
- Injuries reported and treatment received so far
- Treating providers and hospital or clinic visits
- Insurance carriers the caller says are involved
- Whether the caller has spoken with other counsel
- Consent and recording disclosure, as configured for your firm
The call ends. The context stays.
Staff conversations and AI answering feed the same client record.
Staff calls and texts
From your firm’s number.
AI answering
When staff is unavailable.
One shared record
Summaries, documents, and next steps for staff review.
Staff calling and texting are available with Connect. Call intelligence applies when recording is enabled. See plans
Your workflow. Your team in control.
Firm-approved scripts, human review, and escalation based on your rules. Use Deepr after hours, during overflow, or on a schedule.
Recording is optional, with your approved disclosures when enabled. Deepr Convos does not give legal advice. Attorneys retain conflict checks and case decisions.
Sofia does not evaluate liability, damages, or any filing deadline. Every intake is marked for staff review and your attorneys make all legal judgments.
Trust & securityStart with after-hours calls.
Try the calls your team can’t take. Expand when ready.
- 01
Forward calls
- 02
Review intake
- 03
Expand coverage
Keep your number. Forwarding is available where supported; transferring your number is optional.
Personal Injury Intake questions
Can AI intake handle a personal injury call?
Sofia runs your firm's PI intake script the same way on every call, captures the incident, injuries, treatment and insurance details the caller reports, and books the consultation. It does not give legal advice or evaluate the case.
Does it work for Spanish-speaking callers?
Yes. Sofia detects the language and runs a complete intake in Spanish, 24/7. Spanish intake is a per-minute add-on on top of your plan.
Who decides whether the case is viable?
Your attorneys. Sofia collects and organises what the caller reports and flags the record for staff review; all legal judgments stay with the firm.
Can urgent calls reach a person?
Yes. During the hours you configure, callers meeting your rules can be warm-transferred to your intake team with the captured context attached.
Are calls recorded?
Recording is optional and configured with your firm. Where it is enabled, calls are transcribed and summarised for staff review with the disclosure your firm approves.