Does an AI intake agent speak Spanish?

    Published by Convos by Deepr Labs·Updated

    Convos runs full intake in English and Spanish 24/7 with automatic language detection on inbound calls. Spanish is native Latin-American, not machine-translated English.

    Language is detected automatically on the first caller utterance. The agent continues the entire intake — greeting, disclosures, qualification, booking — in the caller's language.

    This matters most for personal injury, employment, and immigration firms whose Spanish-speaking callers currently hit voicemail or a bilingual gatekeeper who is not on shift. Convos does not translate an English script line-by-line; the Spanish script is written natively.

    See also

    Spanish-speaking intake page →Blog: Spanish intake for PI firms →

    Related answers

    How should a small or mid-sized law firm evaluate AI intake software?
    There is no objective single best AI intake software — the right choice depends on call volume, languages, who configures the script, transfer and booking requirements, and how conversations are recorded and stored. This guide, published by Convos, lists the criteria to compare and states plainly where Convos fits.
    What is a warm transfer in legal intake?
    A warm transfer is when the AI agent qualifies a caller, then connects them live to a staff member with context — rather than dropping them to voicemail or a cold hold. Convos performs warm transfers during business hours and books a consult automatically when staff are unavailable.

    General information, not legal advice. Convos does not provide legal advice and does not create an attorney-client relationship. Consult qualified counsel about your specific obligations.

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