Why this matters for PI firms specifically
Personal injury is the practice area where Spanish-speaking intake moves the needle the most. The reasons are obvious if you look at the marketing:
- A large share of auto accident, work injury, and slip-and-fall cases involve Spanish-dominant callers.
- Many of those callers will hang up the moment they hit an English-only voicemail.
- The firm that answers in Spanish, in the first 30 seconds, with someone who can actually run intake — wins.
What "Spanish intake" usually means today
- Bilingual receptionist during business hours only. Misses nights and weekends, which is when most PI calls happen.
- Spanish answering service. Picks up, takes a message, doesn't qualify. The caller is gone by the time you call back.
- Translated voicemail prompt. A polite way to lose the case.
What modern bilingual AI intake looks like
Convos detects the caller's language on the first words and runs the entire intake in either English or Spanish — including:
- Practice area and matter type questions
- Date, location, and injury details
- Insurance and other-party information
- Recording-consent and TCPA-aligned messaging consent prompts
- Warm transfer to a Spanish-speaking staff member during business hours, or a booked consult after hours
The transcript and structured fields land in your CRM in English so your team can review without language friction.
What to ask a vendor
- Is the Spanish voice native-fluent, or noticeably accented machine speech?
- Does language detection happen automatically, or does the caller have to press a key?
- Can the script be tuned per language (e.g., different fee disclosures)?
- Does the transcript come back in the original language, English, or both?
Convos runs full intake in English and Spanish 24/7. Talk to us about your firm.