Question 1

What is Convos?

Accepted Answer

Convos is bilingual AI intake for law firms. It answers inbound calls and web forms in English or Spanish, follows your firm's approved intake script to qualify leads, warm-transfers urgent matters to your team, and books consultations directly on your calendar. Your team stays in control of scripts, escalation rules, conflict checks, and case decisions.

Question 2

How is Convos different from an answering service like Smith.ai?

Accepted Answer

Traditional answering services take messages and hand them off. Convos runs your actual intake script, qualifies the lead in English or Spanish, books the consultation on your calendar, and delivers a structured summary with transcript and recording. It works 24/7 without depending on human shift coverage.

Question 3

Does Convos speak Spanish?

Accepted Answer

Yes. Convos answers calls and web forms in both English and Spanish, 24/7, with automatic language detection on inbound calls. Spanish-speaking prospects get a full native-language intake, not a callback promise, which matters for firms serving Latino communities in employment, immigration, and personal injury practice areas.

Question 4

How fast can Convos go live?

Accepted Answer

Launch timing depends on the firm's intake complexity, calendars, routing rules, and integrations. Setup includes a scoping call, configuration of your intake script and qualification questions, calendar and workflow connections, and supervised test calls with your team before live traffic is routed to the bilingual AI intake agent.

Question 5

How much does AI legal intake cost?

Accepted Answer

Convos plans start at $900/month (Intake Starter), $1,400/month (Intake Growth), and $1,900/month (Intake Pro). Every plan includes 300 voice minutes per month in English and Spanish. Additional voice, SMS, recording, transcription, and carrier usage are billed based on your plan and volume.

Question 6

Is Convos compliant for law firm intake?

Accepted Answer

Convos is designed for law firm intake. Calls include TCPA-aligned recording and AI-disclosure prompts, data is encrypted in transit and at rest, and your firm's calls are never used to train third-party AI models. Convos does not give legal advice — attorneys retain conflict-checking and case decisions.

Question 7

What practice areas does Convos support?

Accepted Answer

Convos is configured per firm and currently supports personal injury, employment law (including FLSA wage-and-hour), immigration, family law, and Spanish-speaking intake. The intake script, qualification criteria, and disqualifiers are tailored to each practice area during setup so the agent captures the facts your attorneys actually need.

Question 8

Does Convos integrate with my case management and calendar?

Accepted Answer

Yes. Convos books consultations directly on Cal.com or Google Calendar, and integrates with common legal case-management and CRM systems including Clio, MyCase, and GoHighLevel. Every call, text, booking, and note flows into the Convos Hub so your team sees the full client timeline in one place.