Every guest request, routed to the right team.
Convos answers calls and texts 24/7 and cuts front-desk call load — without replacing your phone system.
Guest reports Wi-Fi not working in Room 412. Reboot attempted by guest, still down. Routed to Maintenance with priority.
The Convos Hub — live view
Your front desk is already busy with the guest in front of them.
Convos does not replace the front desk. It protects the front desk from repetitive call volume.
Every ring at the front desk creates a tradeoff: help the guest standing there, or pick up the phone. Convos absorbs routine calls so your team can stay focused on in-person service.
Convos handles the call without making the guest wait on hold. Every guest request becomes a clean summary your team can act on. It works with your existing phone setup and is built for single properties, regional operators, and multi-property hospitality groups.
A late-night guest request, handled.
Real Hub record · guest privacy simulated
Four ways Convos shows up on day one.
Front-desk overflow
When staff are checking guests in or handling issues, Convos answers routine calls and routes urgent ones. No guest waits on hold.
After-hours guest support
Late arrivals, Wi-Fi, parking, shuttle, amenities, lost items, and housekeeping requests — handled around the clock.
Guest request routing
Send callers to the right property, department, or human team — front desk, sales, housekeeping, maintenance, HR, reservations, or events.
Maintenance & escalations
Escalation logic for lockouts, leaks, no-heat, no-hot-water, AC issues, and urgent guest problems. Routes to the right on-call contact with everything logged.
Start where the risk is lowest.
Convos can start as an overflow, after-hours, or main-line concierge layer.
Your existing number and phone provider can stay in place. Calls are forwarded into Convos when you choose — after-hours, on no-answer, during peak periods, or 24/7. Convos answers, understands the request, and either resolves it, transfers the caller back to your existing team, or creates a summary for follow-up.
1. Guest calls the existing number
Nothing changes for your guests — they dial the same number they always have.
2. Existing phone system forwards selected calls to Convos
You decide which calls: after-hours, on no-answer, during peak periods, or 24/7.
3. Convos answers and identifies the request
Warm, on-brand greeting. Understands the request in English or Spanish.
4. The call is answered, routed, escalated, or summarized
Routine questions resolved live. Urgent calls transferred to your team. Complex ones summarized for follow-up.
5. The team gets the transcript, recording, summary, and next step
Everything lands in the Convos dashboard — searchable, taggable, assignable.
What we aim for after launch tuning.
Outcomes vary by property, call mix, and how you configure routing. These are launch targets, not guarantees.
More of what Convos does behind the scenes.
Guest request summaries
Every call becomes a clean summary: guest name, room or property, request, urgency, outcome, and follow-up needed.
Staffing relief
Reduce repetitive phone interruptions so front-desk teams can focus on in-person guests during peak check-in and checkout windows.
Works with your phone system
Starts wherever the risk is lowest: after-hours, no-answer overflow, one department, one property, or the main line.
On-brand voice
Calm, warm, and never robotic. Script and tone are configured per property or brand — from boutique to full-service resort.
+2 more capabilities
Reservations & availability
Rate and availability questions captured cleanly and routed to your reservations team for follow-up.
Guest data respected
Data is encrypted in transit and at rest, with role-based access and configurable privacy workflows. Designed to support privacy-conscious guest communication.
One hub. Every property. Every call.
Every call, text, and web form lands in the Convos Hub — recording, transcript, summary, urgency, status, and next step. Filter by property, by department, by shift, or by owner. Regional leaders see call volume, common issues, missed calls, routing failures, and guest friction across the portfolio.
No rip-and-replace required.
Convos works alongside your existing phone system via call forwarding — no rip-and-replace. Your current number and provider stay in place; forwarding rules decide which calls Convos answers (after-hours, no-answer, peak periods, or 24/7).
Convos starts with calls, texts, email alerts, task routing, and the Hub. Cal.com and Google Calendar for consultation and callback booking. Call forwarding from any existing phone system.
Deeper hotel-system integrations can be scoped during setup. CRM, ticketing, and telephony platform integrations are on the roadmap. We quote and confirm per deployment — we don't claim specific integrations we haven't verified.
Built agent-ready.
Soon, customers won't find you by calling. Their AI assistant will — checking availability, qualifying, and booking on their behalf.
Convos is built for that handoff: structured intake that both humans and AI agents can complete.
Every call answered today. Every agent handled tomorrow.
- Phone
- Text
- Web form
- Availability
- Qualification
- Booking
- Structured handoff
Hear it live.
Demo scenario — unedited audio: a guest's AI assistant calls the front desk. Convos recognizes the guest and dispatches maintenance and housekeeping. July 2026.
What hotel operators ask us.
Does Convos replace our phone system?+
Can we start with after-hours or no-answer overflow?+
How does Convos transfer calls back to our existing team?+
Can Convos handle Spanish-speaking guests?+
What happens if the AI is unsure?+
What data is captured from each call?+
How fast can one property go live?+
What integrations are available today?+
Give your front desk their day back.
We'll review one property's current guest-call flow, show how Convos would handle overflow or after-hours calls, and outline a low-risk launch plan.