Every visitor request, routed to the right place.

For a premium, multi-tenant shopping center, the phone is a real part of the brand. A visitor calls asking about the private event tonight, where to park for the west entrance, or whether a flagship boutique is open on the holiday. They should feel the same care they'd feel at the entrance. Instead, most calls land in a voicemail tree, a call center that has never been to the property, or a tenant that can't answer for the whole center.

Convos is designed for the visitor's first call. It answers quickly, in the right language, using the approved tenant directory and event details maintained by the property team — and escalates to concierge staff only when the moment deserves a human.

For premium requests — private shopping, jewelry boutique appointments, priority restaurant reservations, event coordination — Convos warm-transfers to the on-site concierge team with the visitor's language, request type, and captured facts already on screen. The visitor experiences a single, calm handoff, not a repeat of their story.

Every call, text, and inquiry lands in the Convos Hub — transcript, recording, summary, urgency, status, next step, per visitor. Operations sees peak call volumes, top tenant lookups, multilingual demand, and the questions the on-property experience should answer more clearly. Marketing sees which events actually drive inbound. Concierge sees who's calling back and why.

Convos is not a robotic call bot pretending to be human. It discloses itself as an AI concierge, uses a calm and premium voice, and defers to concierge staff for anything that deserves a human. Property operators own the script, brand voice, approved tenant directory, and every escalation rule. Call data is encrypted in transit and at rest, with role-based access and configurable privacy workflows. See the Trust & security page for detail.