Is AI legal intake compliant with TCPA and state consent laws?

    Published by Convos by Deepr Labs·Updated

    Convos ships TCPA-aligned consent prompts before recording and supports one-party and two-party consent flows by state. Firms remain the data controller and set retention, deletion, and disclosure rules.

    Every call begins with an AI disclosure and a recording-consent prompt configured to the firm's jurisdiction. Two-party consent states get the two-party language; one-party states get the shorter script.

    Data is encrypted in transit and at rest. Customer conversations are handled according to our privacy policy, customer agreements, and vendor data-processing terms. Convos is not currently certified to SOC 2, HIPAA, ISO 27001, or PCI-DSS — the platform is designed for law-firm intake, not protected health information.

    Key facts

    • •TCPA-aligned recording and AI-disclosure prompts by default.
    • •One-party and two-party consent flows by state.
    • •TLS in transit, encryption at rest.
    • •Customer data handled per privacy policy and vendor data-processing terms.

    See also

    Trust & security →AI disclosure →Blog: TCPA + AI voice intake →

    Related answers

    What is an AI receptionist for law firms?
    An AI receptionist for law firms is a voice agent that answers inbound calls 24/7, qualifies callers with the firm's approved intake script, and either warm-transfers to staff or books a consultation. Convos handles this in English and Spanish, records with TCPA-aligned consent prompts, and is configured not to provide legal advice.
    Does an AI intake agent speak Spanish?
    Convos runs full intake in English and Spanish 24/7 with automatic language detection on inbound calls. Spanish is native Latin-American, not machine-translated English.

    General information, not legal advice. Convos does not provide legal advice and does not create an attorney-client relationship. Consult qualified counsel about your specific obligations.

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