AI intake for property management — every call answered, every tenant request organized.
Convos helps property teams handle tenant, resident, visitor, vendor, maintenance, security, leasing, and after-hours calls across one building or an entire portfolio.
Office tenant reported HVAC issue on Level 12. Needs building engineering follow-up before 3pm.
The Convos Hub — live view
The property main line is an operations layer.
Convos does not replace your property team. It protects them from repetitive call volume and gives every request a clean next step.
For a mixed-use, office, residential, or retail property, the main line is where tenants, residents, guests, vendors, and after-hours callers go when they need help. They may be asking about parking, access, maintenance, leasing, security, lost items, events, or how to reach the right team. Too often, those calls fall into a voicemail tree, a generic call center, or a front desk that is already helping someone in person.
Convos answers naturally, identifies the request, routes the caller to the right person or department, and captures a clean summary for follow-up.
A tenant maintenance call, routed with context.
Real Hub record · tenant identity simulated
Five ways Convos shows up on day one.
Main-line answering
Answers routine property calls in a calm, on-brand voice and identifies what the caller needs.
Tenant & resident routing
Routes tenants, residents, and visitors to the right property team, department, or building contact.
Maintenance intake
Captures issue type, location, urgency, caller details, and next step before routing to engineering or the right internal workflow.
Security & access escalation
Escalation logic for lockouts, after-hours access, safety concerns, and urgent building issues.
After-hours coverage
Nights, weekends, and holidays — designed for 24/7 coverage with urgency flags for the morning team.
+7 more ways Convos shows up
Visitor parking & directions
Answers garage, valet, entrance, wayfinding, and vendor check-in questions from approved property information.
Vendor & loading dock
Helps vendors find the right entrance, dock, service elevator, check-in process, or property contact.
Leasing inquiries
Captures interest, space type, location, urgency, and contact details before routing to leasing.
Lost & found
Structured intake of item, contact, last-seen location, and follow-up status.
Multilingual support
English and Spanish today with native Latin-American Spanish and automatic language detection.
Portfolio visibility
Filter and roll up call volume, common issues, unresolved requests, and after-hours trends across the portfolio.
Warm handoff to staff
Requests that need a person reach the right team with the summary, urgency, and next step already captured.
Start where the risk is lowest.
Convos can start as an after-hours, no-answer overflow, department-specific, or main-line concierge layer. Your existing number and phone provider can stay in place. Calls are forwarded into Convos when you choose, then answered, routed, escalated, or summarized based on your property rules.
Start wherever risk is lowest: after-hours, no-answer overflow, one department, one property, or the main line.
1. Caller dials the existing property number
Nothing changes for tenants, residents, visitors, or vendors — they dial the same number they always have.
2. Existing phone system forwards selected calls to Convos
You decide which calls: after-hours, on no-answer, during peak periods, a single department, or 24/7.
3. Convos identifies the caller's request
Warm, on-brand greeting. Understands the request in English or Spanish.
4. The call is answered, routed, escalated, or summarized
Routine questions resolved live. Urgent requests transferred to the right on-call contact. Complex ones summarized for follow-up.
5. The team gets the transcript, recording, summary, urgency, and next step
Everything lands in the Convos dashboard — searchable, taggable, assignable.
One hub across every property.
Every call, text, and inquiry lands in the Convos Hub with transcript, recording, summary, urgency, status, owner, and next step. Operators can filter by property, department, issue type, shift, or escalation status. Regional and portfolio leaders see call volume, common issues, unresolved requests, after-hours trends, tenant friction, and routing failures across the portfolio.
Warm handoff to the right team.
For requests that need a person — security, maintenance, leasing, property management, concierge, or tenant support — Convos transfers the caller with context already captured. The caller does not have to repeat the whole story, and the receiving team sees the summary, urgency, and next step.
More of what Convos does behind the scenes.
Property call summaries
Every call becomes a clean summary: caller, property, department, category, urgency, outcome, and follow-up needed.
Works with your existing setup
Starts wherever risk is lowest: after-hours, no-answer overflow, one department, one property, or the main line.
On-brand voice
Calm, professional, and never robotic. Script and tone are configured per property or portfolio.
Data handled with care
Call data is encrypted in transit and at rest, with role-based access and configurable privacy workflows.
Also serving: shopping centers & commercial portfolios.
Built for controlled property operations.
Convos discloses itself as an AI concierge, uses approved scripts and property information, and defers to human teams for urgent or sensitive situations. Property operators control the script, brand voice, directory data, escalation rules, routing, and follow-up decisions. Call data is encrypted in transit and at rest, with role-based access and configurable retention and review workflows.
Built agent-ready.
Soon, customers won't find you by calling. Their AI assistant will — checking availability, qualifying, and booking on their behalf.
Convos is built for that handoff: structured intake that both humans and AI agents can complete.
Every call answered today. Every agent handled tomorrow.
- Phone
- Text
- Web form
- Availability
- Qualification
- Booking
- Structured handoff
Hear it live.
Demo scenario — unedited audio: a shopper's AI assistant calls the center's main line. Convos shares hours and connects the caller to the store. July 2026.
What property teams ask us.
Does Convos replace our property phone system?+
Can property teams start with after-hours or no-answer overflow?+
What types of property calls can Convos handle?+
Can Convos route tenants, residents, vendors, and visitors differently?+
How does Convos handle urgent maintenance or security calls?+
Can Convos support multiple properties?+
What information does Convos capture from each call?+
Can property teams control scripts and escalation rules?+
What languages does Convos support for property calls?+
How long does implementation take for one property?+
Give every property a smarter first response.
Tell us about your portfolio and we'll walk through a low-risk pilot — starting with after-hours, no-answer overflow, one department, one property, or the main line.